• 30-70% off premium products storewide!
  • signup to our newsletter & get 10% off your 1st order!
  • 30-70% off premium products storewide!
  • signup to our newsletter & get 10% off your 1st order!

RETURNS & EXCHANGES

 

What if I change my mind after purchasing, can I cancel my order and get a refund?

We allow up to 24 hours after an order is placed by our customers who change their mind and wish to cancel their order. We ask that you contact us before 24 hours after placing an order you wish to cancel via email at support@swishtrends.com and please provide us with your name, email you made purchase with, the order number and reason you wish to cancel the order. We will then issue a refund right then and please allow 7-10 business days for it to reflect on your credit card banking statement.

 

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from the date you placed your order. Please provide your order number as well as the reason for your return.

Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.


Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs and/or video (preferably) of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

*****************IMPORTANT NOTE - PLEASE READ*****************

We do our best to make sure our customers experience is positive and we strive to do our very best to make sure we look after you and that you receive what you paid for. With this in mind, if in the unlikely event that the items are received by you are damaged, faulty, wrong item or just not to your expectations then please contact us first before contacting your bank to dispute the charges as this can really hurt our business operations as we rely heavily on our reputation and relationship with our payment processor company and any disputes can jeopardize our business. We stand by our guarantee when we say "we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase." Yes WE REALLY MEAN IT!

Thanks to understand and please reach out to us to let us quickly resolve any issues you may experience.

*(Please read our Terms of Service and our Returns & Exchanges Policy for more information)

 

OUR GUARANTEE 

Your purchase is backed by our 100% satisfaction 30-Day Guarantee! 

We truly believe we have some of the best products in the world and we want to make sure we back that up with a risk-free ironclad 30 day satisfaction guarantee.

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

Feel free to contact us within 30 days of purchasing if you don't like it or experience any problems with your product, no hard feelings we'll make it right.

We have 24/7/365 Phone and Email Support. Please contact us if you need assistance.